Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through Purvciema. It is designed to ensure clarity and fairness for both users and purvciema, while providing maximum legal protection in accordance with applicable laws in the jurisdiction of Latvia (LV).

Scope and Applicability

This policy applies to all transactions conducted on Purvciema. By making a purchase, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all users, including individuals and businesses, who purchase products or services from Purvciema.

Definitions

  • Refund: A reimbursement of the purchase price paid by the user for a product or service.
  • User: Any individual or entity that accesses or uses Purvciema to make a purchase.
  • Purchase: The transaction completed by the user for products or services offered on Purvciema.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product or service purchased is defective or not as described.
  • The user has requested a refund within 14 days of the purchase date.
  • The user has provided adequate proof of purchase.

2. Non-Refundable Items

The following items are non-refundable:

  • Products or services that have been used or consumed.
  • Digital products or services once accessed or downloaded.
  • Any items marked as non-refundable at the time of purchase.

3. Refund Process

To initiate a refund, users must:

  1. Contact purvciema via email at [email protected] or by phone at +3712631752757.
  2. Provide the order number and details of the purchase.
  3. Submit any relevant evidence supporting the refund request.

Refunds will be processed within 14 business days of approval, and the funds will be returned to the original payment method used for the purchase.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

purvciema reserves the right to refuse a refund if:

  • The request does not comply with the conditions outlined in this policy.
  • Fraudulent activity is suspected.

In no event shall purvciema be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services from Purvciema.

Data Protection/Security

All personal information provided by users during the refund process will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

purvciema reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Purvciema. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: purvciema
Phone: +3712631752757
Email: [email protected]
Address: Business Center, Central District, Floor 6, Office 10, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.